- Location
We are currently an online based store operating in Australia. We will soon be opening our flagship store.
Our online operation is open 24/7.
- Delivery
Yes, we do have delivery services all over Australia.
For areas within Victoria, we can deliver within 2 or 3 days.
For the final say, please contact us on your purchase.
$20 will be charged on all orders below $200 & free delivery on all orders above $200.
If your order arrives visibly damaged or if you believe that the packaging of your order has been tampered with or damaged before delivery please contact Voxtia Customer Service immediately. You can reach out to us at here with your order ID and images of the product. We will dispatch a replacement or initiate a refund immediately.
Terms and Conditions Applied.
- Payments
We provide multiple payment options:
- Cash on delivery (within Melbourne)
- Visa, Mastercard, Paypal
- Online wallets
- Direct Bank Transfer
Cash on Delivery service is only available within Melbourne.
No, there aren’t any hidden charges. All prices listed on our website are inclusive of all taxes. There will be a delivery charge of $20 for all orders below $200.
- Your Order
We take all reasonable care to ensure that all details, descriptions, and prices of items listed on our website are as accurate as possible and we make sure that you receive the same product that you ordered. If the product is not up to your expectation, you can return it immediately.
We sell our products at a fixed prices all over Australia. However, there might be promotional discount and sales offer occasionally.
Soon, we will be opening up Voxtia Membership Discounts where anyone who purchases from Voxtia will be registered as a member. And all of our member can enjoy membership discounts after minimum purchase of $200.
- Warranty & Replacement
All of our electrical products come with a replacement warranties of 3 months, 6 months & 1 year depending upon the product.
Our warranty covers manufacturing defects and faulty products. Physical & electrical damages will not be covered by warranty. You can read more of our warranty guidelines here.
If you are facing any issues with your product then you can contact our Customer Service Team here or visit us at any of our Flagship stores with the product.
- Return & Refund
Thanks for letting us know and we are sorry you feel this way. We always do our best to accommodate all customers. If you are not satisfied with your purchase you can return and refund the product within five days of the purchase date. Please contact our Customer Service Team here or visit us at any of our Flagship stores with the product for a refund. You need to provide the product will all of its accessories and packaging.
There will be no charge and you will be refunded fully. But have to provide the product with all of its accessories and packaging in good condition. You can read more about our Return Policy here.